Exemplification of Expectations and their Implications for Trust and Credibility of University Teachers in the Students’ Opinion

Abstract

DOI: https://doi.org/10.2478/pepsi-2018-0002

The article describes the question of trust and credibility of university teachers, i.e. fulfilling the expectations and obligations towards students who have placed their trust in the teachers. It focuses on the importance of credibility understood as expectations concerning relations. The discussion aims at presenting of the significance of academic teachers’ credibility for students and finding the answer to the question about the basis on which the teachers’ credibility is evaluated in students’ opinion. The conclusions base on the analysis of the subject literature and the author’s own research results.

The article explains the notions of trust, credibility and expectations, discusses ideas and various meanings of a trusted person’s credibility. The author refers to the theoretical model of trust by P. Sztompka, particularly credibility as a relation, as well as classification of credibility as instrumental, moral and care-taking one basing on characteristics of expectations and obligations. The research results exemplify the fulfilled and unfulfilled expectations of students on the basis of which the author attempts to create a system of expectations referring to the mentioned above credibility variants.

Conclusions point to mutual benefits following from the fact that a university teacher is credible in the opinion of students. The area under discussion seems to be particularly interesting as credibility is a model of the interpersonal capital and the credibility capital in turn defines the notion of authority.